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FAQs

  1. What is Mutual Aid/Assistance?
  2. What is a WARN?
  3. What is the purpose of a WARN?
  4. Why is a WARN important?
  5. What does a WARN program provide a utility?
  6. What are the benefits of a WARN?
  7. How does a utility get assistance during an emergency?
  8. Are member utilities required to respond and send resources?
  9. What happens if a utility sends resources and needs them back?
  10. What happens if equipment on loan is damaged or stolen?
  11. Who should be involved in helping develop a WARN?
  12. What help is available to form a WARN?

1. What is Mutual Aid/Assistance?

  • Mutual Aid/Assistance is
    one utility helping another based on a written agreement
  • The assistance is provided across jurisdictional boundaries in the
    event of a crisis or disaster

2. What is a WARN?

  • A Water and Wastewater Agency Response Network
    (WARN) is a network of utilities helping utilities to respond to and recover
    from emergencies
  • Participation is voluntary
  • There is no obligation to respond
  • There is no cost to participate

3. What is the purpose of a WARN?

  • A WARN establishes an agreement
    and protocols for sharing resources among water and wastewater utilities
    statewide
  • A WARN provides a forum for establishing and maintaining emergency
    contacts
  • A WARN provides access to specialized resources needed to respond
    to emergencies that disrupt water and/or wastewater systems
  • A WARN can facilitate
    training that specifically focuses on the exchange of resources during
    an emergency or drill

4. Why is a WARN important?

  • Utility resources are specialized
  • Utilities must be self-sufficient
  • Utilities must fill the gap before the arrival
    of government aid

5. What does a WARN program provide a utility?

  • Access to specialized,
    certified, and knowledgeable utility personnel
  • Access to heavy equipment,
    tools and supplies used by utilities during normal events

6. What are the benefits of a WARN?

  • There is no cost to participate
  • WARN is like investing in a no cost insurance
    policy to access resources when needed
  • WARN increases emergency preparedness
    and coordination
  • WARN enhances access to specialized resources
  • WARN provides a single agreement
    to access resources
  • WARN expedites arrival of aid (don’t have to work
    out the administrative items; the agreements and WARN protocols work them
    out in advance for you)
  • WARN agreement contains indemnification and worker’s
    compensation provisions to protect participating utilities and provide reimbursement
    protocols

7. How does a utility get assistance during an emergency?

  • Currently,
    each WARN system works differently depending on previous agreements
  • Initial
    access may be made directly to other members or through an identified coordination
    point
  • As a result of the contact, WARN members are able to match the equipment,
    skilled labor, and other resources needed with resources other members have
    available by querying a database, calling members, or using an internet message
    board to locate those resources
  • Each WARN also provides facilitation in collecting
    damage assessment and locating resources as needed

8. Are member utilities required to respond and send resources?

  • There
    is no obligation to respond

9. What happens if a utility sends resources and needs them
back?

  • Under no circumstances is a utility to send resources if it impacts their
    ability to manage daily operations or response to its own emergency
  • It is
    up to the lending utility to determine what resources to send
  • Resources remain
    under the authority of the sending utility, and as such can be recalled
    any time

10. What happens if equipment on loan is damaged or stolen?

  • This
    may depend on your state’s mutual aid/assistance agreement;
    the lending utility is typically responsible to have insurance in case this
    happens

11. Who should be involved in helping develop a WARN?

  • Utility
    owner/operators
  • Professional association representation
  • State water and wastewater primacy
    agency (State health, environmental protection, etc.)
  • State emergency management
    and/or homeland security agency

12. What help is available to form a WARN?

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